contact us

Use the form on the right to contact us.

Or email us directly at info@froghollowoutdoors.com

614 Trent Dr
Durham, NC, 27705
United States

919-416-1200

Cancellation Policy

 

Cancellation Policy for:

Guided Day or Evening Trips, Single Day Instruction, Self-Guided Trips, and Deliveries

  • Cancellations prior to 7 days in advance of trip or class date - Registrants are eligible for full refund or full credit for future date
  • Cancellations 7 days to 24 hours in advance of trip or class date - Registrants will be refunded half of their total registration fee.
  • Cancellations within 24 hours in advance trip or class date - Registrants will forfeit all fees and credits.
  • “No shows” or late arrivals for a trip or class - Registrants will forfeit all fees and credits.
  • Cancellations due to weather related or hazardous conditions - Registrants will receive a “rain check” equal to their total trip or class registration fees.  This can be used anytime within 1 year of the canceled trip or class. Refunds are not given with weather related cancellations.      
  • Changing or shifting a trip or class date – Registrants may shift or change the date of their trip or class at any time up to 24 hours advance of trip or class.  If a date shift or change is made within the week prior to a scheduled trip or class there is a $5 (per boat) service fee.

Predictions of 60% or higher chance of thunder storms may result in a weather cancellation. 

Predictions of 50% or higher of steady rain may result in a weather cancellation for any paddle trips taking place during the evening.

Cancellation Policy for:

Overnight Trips, Multi-Day Instruction, and Group Trips/Delivery (8+ boats)

  • Cancellations prior to two weeks in advance of a trip or class - Registrants are eligible for full refund or full credit for future date
  • Cancellations 14 days to 72 hours in advance of trip or class date - Registrants will be refunded half of their total registration fee.
  • Cancellations within 72 hours in advance of a trip or class date - Registrants will forfeit all fees and credits.
  • “No shows” or late arrivals for a trip or class - Registrants will forfeit all fees and credits.
  • Cancellations due to weather related or hazardous conditions - Registrants will receive a “rain check” equal to their total trip or class registration.  This can be used anytime within 1 year of the canceled trip or class. Refunds are not given with weather related cancellations.      
  • Changing or shifting a trip or class date – Registrants may shift or change the date of their trip or class at any time up to 24 hours advance of trip or class.  If a date shift or change is made within the week prior to a scheduled trip or class there is a $5 (per boat) service fee.

Predictions of 60% or higher chance of thunder storms may result in a weather cancellation

OR

These services may be set up with a $250 non-refundable deposit.  Any remaining balance must be paid the day prior to the trip or service

Cancellation Policy for:

Camps

  • Cancellations prior to June 1 - Registrants will be refunded 75% of fees and credits. 
  • Cancellations after June 1 - Registrants will forfeit all fees and credits.
  • "No shows" - Registrants will forfeit all fees and credits.