YOUR SOURCE FOR OUTDOOR ADVENTURE & EXPLORATION

Cancellation Policies

Phone: 919-416-1200

E-mail: info@froghollowoutdoors.com

To contact us:

Cancellation Policy for:

· Guided Day or Evening Trips

· 1 Day Instructionals

· Delivery Service

· Basic Rentals

 

· Cancellations within one week prior to a trip or class - Registrants will be refunded half of their total registration fee.

· Cancellations within 24 hours prior to a trip or class date - Registrants will be charged in full.

· “No shows” or late arrivals for a trip or class - Registrants will be charged in full.

· Cancellations due to weather related or hazardous conditions - Registrants will receive a “rain check” equal to their total trip or class registration.  This can be used anytime within 1 year of the cancelled trip or class. Refunds are not given with weather related cancellations.      

· Changing or shifting a trip or class date – Registrants may shift or change the date of their trip or class at any time.  If a date shift or change is made within the week prior to a scheduled trip or class there is a $5 (per boat) service fee.

 

Predictions of 50% or higher chance of Thunder Storms are considered cancelable weather.  Light rain is not considered cancelable weather.

 

Predictions of 40% or higher of steady rain are considered cancellable weather for any paddle trips taking place during the evening.

Cancellation Policy for:

· Overnight Trips

· Multi-Day Instructionals

· Group Trips/Delivery (8+ boats)

· Camps

 

· Cancellations within two weeks prior to a trip or class - Registrants will be refunded half of their total registration fee.

· Cancellations within 72 hours prior to a trip or class date - Registrants will be charged in full.

· “No shows” or late arrivals for a trip or class - Registrants will be charged in full.

· Cancellations due to weather related or hazardous conditions - Registrants will receive a “rain check” equal to their total trip or class registration.  This can be used anytime within 1 year of the cancelled trip or class. Refunds are not given with weather related cancellations.      

· Changing or shifting a trip or class date – Registrants may shift or change the date of their trip or class at any time.  If a date shift or change is made within the week prior to a scheduled trip or class there is a $5 (per boat) service fee.

 

Severe weather is considered cancelable weather.  Light rain is not considered cancelable weather.

 

OR

 

These services may be set up with a $250 non-refundable deposit.  Any

remaining balance must be paid the day prior to the trip or service