Once registered for any Frog Hollow service, the following
Cancellation Policies are in effect:
Cancellation Policy for:
Guided Day or Evening Trips 1 Day Instructionals Delivery Service Basic Rentals
· Cancellations within one week prior to a trip or class - Registrants will be refunded half of their total registration fee. · Cancellations within 1 day prior to a trip or class date - Registrants will be charged in full. · "No shows" or late arrivals for a trip or class - Registrants will be charged in full. · Cancellations due to weather related or hazardous conditions - Registrants will receive a full credit with Frog Hollow equal to their total trip or class registration. This can be used anytime within 1 year of the cancelled trip or class. Refunds are not given. · Changing or shifting a trip or class date - Registrants may shift or change the date of their trip or class at any time. If a date shift or change is made within the week prior to a scheduled trip or class there is a $5 (per boat) service fee.
Predictions of 50% or higher chance of Thunder Storms are considered cancelable weather. Light rain is not considered cancelable weather.
Cancellation Policy for:
Overnight Trips Multi-Day Instructionals Private Group Trips (8+ boats) Camps
· Cancellations within two weeks prior to a trip or class - Registrants will be refunded half of their total registration fee. · Cancellations within one week prior to a trip or class date - Registrants will be charged in full. · "No shows" or late arrivals for a trip or class - Registrants will be charged in full. · Cancellations due to weather related or hazardous conditions - Registrants will receive a full credit with Frog Hollow equal to their total trip or class registration. This can be used anytime within 1 year of the cancelled trip or class. Refunds are not given. · Changing or shifting a trip or class date - Registrants may shift or change the date of their trip or class at any time. If a date shift or change is made within the week prior to a scheduled trip or class there is a $5 (per boat) service fee.
Severe weather is considered cancelable weather. Light rain is not considered cancelable weather.
OR
These services may be set up with a $250 non-refundable deposit. Any remaining balance must be paid the day prior to the trip or service
