Cancellation Policy

Cancellation Policy for:

Cancellation by Guest more than 7 days prior to trip/class - eligible for full refund or full credit for future date.**
Cancellation by Guest less than 7 days prior to trip/class - eligible for full credit for future date.**
Cancellation by Guest within 24 hours of to trip/class - all fees and credits are forfeit.
“No shows” (this includes illnesses and injuries) or late arrivals for a trip or class - Guests forfeit all fees and credits.
Changing or shifting a trip or class date – Guestss may shift or change the date of their trip or class up to 48 hours in advance. Any date shift or change made within the week prior to a trip or class will incur a $10 / boat service fee.
Weather related, hazardous conditions, and low trip registration cancellations (must be made by Frog Hollow Staff) - Registrants will receive a “rain check” in the form of an online gift card equal to the total trip or class. This can be used anytime within 1-year of the canceled trip or class. And may be used towards any trip or class. Refunds are not given with weather related cancellations. See our weather cancellation guidelines below.

Cancellation by Guest more than 14 days prior to trip/class - eligible for full refund or full credit for future date.**
Cancellation by Guest less than 14 days prior to trip/class - eligible for full credit for future date.**
Cancellation by Guest within 72 hours prior to trip/class - Guest forfeits all fees and credits.
“No shows” or late arrivals for a trip or class - Guests will forfeit all fees and credits.
Changing or shifting a trip or class date – Guests may shift or change the date of their trip or class up to 48 hours in advance. Any date shift or change made within the week prior to a trip or class will incur a $10 (per boat) service fee.
Weather related, hazardous conditions, and low trip registration cancellations (must be made by Frog Hollow Staff) - Registrants will receive a “rain check” in the form of an online gift card equal to the total trip or class. This can be used anytime within 1-year of the canceled trip or class. And may be used towards any trip or class. Refunds are not given with weather related cancellations. Scroll to the bottom of this page to view our weather cancellation guidelines.
- En lieu of payment-in-full at time of booking, Large Private Trips may opt to pay a $500 non-refundable deposit instead. This deposit is not transferable to future dates as a “rain check.” Any remaining balance must be paid the week prior to the trip or service.

Cancellations prior to June 1 - Campers can be refunded 75% of fees and credits**.
Cancellations after June 1 - Campers forfeit all fees and credits**.
"No shows" (this includes illness or injury outside of camp) - Campers will forfeit all fees and credits.
Frog Hollow may cancel camps due to low registration numbers. Credit for future camps or a refund will be offered.
Camps may change programming in the event of hazardous weather conditions.

Predictions of 50% or higher chance of thunder storms may result in a weather cancellation.
Predictions of high winds may result in a weather cancellation.
Predictions of 50% or higher of steady rain may result in a weather cancellation for any paddle trips taking place during the evening.
High or low water levels may result in a weather cancellation.
Extreme temperatures may result in a weather cancellation.

** All refunds will be minus a $6 processing fee.

Boat/Trailer storage sales are final and non-refundable once booking process and in person meeting are completed.

If a storage plan is cancelled prior the agreed end of storage plan, a cancellation fee may be charged. Refunds on payment for the remaining storage time may be decided upon Frog Hollow's discretion.
Boats/trailers must be removed by the last date agreed upon in the storage plan.
Access codes must NOT be shared with others. It is for your use only.

Renter is responsible for the prompt return of all rented watercraft, gear, and/or equipment.

Watercraft, gear, and/or equipment must be returned in clean, good, working condition ready for the next renters.
Late returns will result in additional rental days charged until items are returned, in addition to a late fee.
Damaged or missing watercraft, gear, and/or equipment will result in a fee charged to cover repair and/or replacement.
When using Frog Hollow watercraft, paddlers must wear a properly fitted PFD at ALL TIMES.
Only those whose have checked out watercraft from Frog Hollow can use the watercraft. If others are going to use the watercraft, they must fill out an online waiver, and have on a properly fitted PFD prior to getting on. It is the responsibility of the primary renter to ensure others fill out the waivers and wear PFDs.